Patient FAQs

What conditions do you treat?

We treat adult and pediatric patients with complex chronic conditions such as Crohn’s disease, rheumatoid arthritis, multiple sclerosis, pediatric and adult immunotherapy, immune system disorders, and many others. NOTE: We do not offer chemotherapy.

Do I need a physician referral?

Yes, we require a physician referral for every patient regardless of treatment.

I am currently getting infusions at home, or my doctors office. What are the steps needed to come to Fuse Infusion for my therapy?

Switching your ongoing infusion or injection treatment to us is easy. As a first step, fill out the New Patient Inquiry form online, and a member of our team will be in touch with next steps.

We will also need a physician’s order for your medication and information about your health insurance to authorize your treatment. Once we have those two things, we can order your medications and schedule your infusion for a time that is convenient for you.

What are your hours?

Our hours are 8am to 8pm Monday through Sundays.

What should I expect when I come to Fuse Infusion’s office?

You will be welcomed with a spa like boutique setting with comfortable chairs, amenities like cable TV, Netflix, high-speed WiFi, free snacks, leather recliners and chairs for guests.

Is Fuse Infusion as safe as a Hospital to get my infusion therapy?

Fuse Infusion follows all of the same regulatory guidelines and safety standards as your physician’s office and most hospitals. IVX Health staffs its centers at a low patient-to-nurse ratio, ensuring a level of oversight and rapid response necessary if you experience any adverse event from your treatment. Our physician supervisors are available to us should a problem arise with your infusion, however our first step is to call your prescribing doctor.


In addition, each of our centers is equipped with automated external defibrillators (AEDs), and our team is trained in administering basic life support and anaphylaxis protocol. IVX Health takes every measure to maintain a strict aseptic technique, including during medication preparation and administration.

How do I pay my bill?

offers patients multiple ways for patients to pay the remaining balance. Once a statement is received, patients may pay by check or credit card using the prepaid envelope that accompanies the mailed statement or by using our online Patient Payment Portal.


NOTE: All patient copays, coinsurance, and deductibles are due at time of service.

 If you have additional questions about your bill, please contact our billing department using our online form or by calling our billing department directly at 9144604891.

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